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Leading Private Insurer: 68% of your 1-star ratings blame your TPA partners, not you.
The Problem
You're losing customers not because of your policies, but because of partners you don't control. 68% of your 1-star ratings blame your TPA or hospital network, not your coverage or premiums.
What We Know
- Industry avg: Insurers rated 2.1★ overall across 0+ claims
- But 68% of blame goes to TPA, 12% to Hospital, only 20% blame you
- The disconnect: Policy approval scores average 4.2★ (coverage is good) while TPA execution scores 1.6★ (delivery is terrible)
- Top insurers are losing ₹50-80 Cr annually in renewals & acquisition costs due to partner failures
The Benefita Solution
See exactly which TPA partnerships are destroying your reputation. Track which hospitals cause claim delays. Identify the 20% of your network causing 80% of complaints—then fix, replace, or drop them before your next renewal season.
"Policy toh ekdum correct tha—₹5L approved immediately. But TPA ne pagal kar diya, 52 times call kiya 18 days mein. Hospital wale bol rahe the 'payment nahi aaya toh father ko discharge kar denge.' Policy perfect tha, but execution bilkul bekaar. Next year different insurer le raha hoon, not because of coverage—because of this TPA nonsense only."
Ready to Turn Public Sentiment into Your Competitive Advantage?
Stop flying blind. Start making decisions with the industry's only source of verified, post-claim data.